Delivery and Refund Policy

The list below is our full range of guarantees provided by Ragory, and how they protect you:

On-Time Delivery

Full refund if product isn’t received in guaranteed delivery time.

How can I protect myself from late deliveries?  

Always check the seller’s On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame. 

What can I do if my order doesn’t arrive within the seller’s guaranteed delivery time? 

 You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Returns & Refund

The items I received were not as described by the seller. What can I do?  

Any product delivered to you that fails to match the seller’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.